Death by Clone 115
A note on this one. I walked this tasting room floor myself. The names are left out to protect the […]
The Twenty-Minute Grace Period: Barbera and True Hospitality at Portalupi
Past the Closing Hour: Finding the Soul of California Barbera Healdsburg on a midsummer Wednesday afternoon sits in a rare,
The Corkage Question: When Saying Yes Makes You More Money
Insights · July 2, 2026 The spreadsheet tells you to say no. Someone walks into your wine bar, restaurant, or
Mo’s by the River: The Place That Knows Our Names
On a Thursday evening at Mo’s, someone pulls out a bottle they’ve been saving. It’s not on any wine list.
Train Your Team to Read the Guest, Not the Script
Authenticity is the easiest thing to waste. Most heritage properties make the same mistake. They invest heavily in restoration—the brick,
The Ghost in the Architecture
The high-desert wind off the Comstock Lode doesn’t ask for permission. Tonight it’s rattling the original 1859 window frames of
The Script in the Glass
Why elite tasting rooms are abandoning the monologue to save the experience. The glass of Pinot Noir hits the zinc
What Happens When the Script Runs Out
The script covers the good days. Guest experience is decided on the bad ones — the spill, the double-booking, the moment no playbook anticipated. Here’s what separates the rooms that recover from the ones that unravel.
Why Didn’t I Hang It All Up at 65?
Today is my birthday. I turned 65. And if there’s one thing thirty years of leadership burnout resilience work has