The Slow-Season Shift
The guests who walk in on a quiet November afternoon are mostly members and returning guests. Here is how tasting rooms and small hotel front desks can be ready for them.
The guests who walk in on a quiet November afternoon are mostly members and returning guests. Here is how tasting rooms and small hotel front desks can be ready for them.
A founding member walks into a quiet Dry Creek Valley tasting room in November ready to buy a case, and walks out with nothing. Fifty years earlier, the Stanley Hotel’s last guests of the season changed everything for that hotel.
Keep the Person at the Door Check-in tablets and AI phone assistants save a wage at wineries and boutique hotels.
Stories Nothing Went Wrong Two nights in Portland at a hotel that did everything correctly, and gave me no reason