The Script in the Glass
Why elite tasting rooms are abandoning the monologue to save the experience. The glass of Pinot Noir hits the zinc
What Happens When the Script Runs Out
The script covers the good days. Guest experience is decided on the bad ones — the spill, the double-booking, the moment no playbook anticipated. Here’s what separates the rooms that recover from the ones that unravel.
Why Didn’t I Hang It All Up at 65?
Today is my birthday. I turned 65. And if there’s one thing thirty years of leadership burnout resilience work has
The Leaders Who Stopped Noticing
Leadership presence hospitality — these aren’t three separate ideas. They’re the same quality showing up in different rooms. They showed
Twenty Minutes East — And Everything That Comes With It
We moved this week. And somewhere between the boxes and the bubble wrap I found myself thinking about leadership resilience
The Table That Wasn’t Set For Me
I wasn’t supposed to be there. It was early in my career as a National Park Service ranger, and I was walking through the North End of Boston out of uniform — just another person on a narrow street that smelled of garlic and old brick and the particular kind of late afternoon that makes you slow down without knowing why.
Every Guest Deserves the Same Table
I watched it happen at a boutique hotel bar not long ago. The kind of place you’d recognize the name of. Two people walked in within minutes of each other. Same room. Same menu. Same server. Completely different experience. One of them left with a story worth telling. The other just left.